1KOMMA5° Australia Reviews
The Heartbeat of Energy Independence
Description
1KOMMA5° is a global energy company committed to advancing a carbon-neutral lifestyle by providing innovative solutions for energy independence. Headquartered in Hamburg, Germany, and expanding across Australia, 1KOMMA5° integrates solar power, battery storage, and smart energy management to optimize electricity use. The company has partnered with Arkana Energy Group, Solaray Energy, and Kozco Energy Group to serve local markets, with a presence in Queensland, New South Wales, Victoria, and South Australia. With over 290,000 installations worldwide, 1KOMMA5° combines international expertise with local service. They offer a 25-year workmanship guarantee, top-quality products, and smart energy solutions like Heartbeat, an intelligent platform for managing home energy systems.
PS UK
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William Davey
1KOMMA5 SOLAR, From getting quote to installation excellent service, team installed all panels very quick and efficient, property left spotless, set up internet connection to monitor usage works great, thank you
BK
We had battery installed in our house.
Quality and service speed is good
But I do feel deserted as the sales person mentioned the inverter is ready for EV charger to plug in and use it directly as a fast charger, that’s why we didn’t hesitate and install it .
However , on the day of installation, the technician said
“there’s no such thing, you need to install an extra machine for it, and sales person sometimes say something just to get contract signed, unfortunately “
It is disappointing and me and my friend( who also install the same system , and heard exactly the same thing about EV charger) didn’t hear back from the sales person or just got brushed off .
Not a good feeling dealing with the sales but product is working fine so far and no complaints about the quality.
Adam L
I had the pleasure of dealing with Sammy Spurdle who is outstanding in customer service and even greater in following up with her customers. Out of all potential companies to deal with, regardless of where she works, she is your go to person for all things solar. With outstanding service and support there is not a single company I could recommend higher.
COL SHEATHER
Arkana Solar MEANS YOU GET
* Quality Service * Qld Based Company with 41 Office
* Quality Installation Employees and Numerous Fitting
Crews
* Quality Performance *System Monitored by Wifi
* 25 Years Warranty on Panels and Workmanship
* 25 Years Warranty on Panel Performance
* 10 Year Warranty on Inverter Parts and Labour
Martin the Sales Rep turned up on time and was very knowledgeable and pleasant to talk with and returned a written quote the same day we accepted the quote then had numerous emails to keep us informed as to the proceedings of the installation, six days later at the appointed time Matthew and Sam fitter technicians arrived early and had our system up and running by 1PM and left the site neat and tidy when they had finished. They also helped us download the app on our phone so we could see how it was performing on a daily basis.
Arkana gave us the full government rebate unlike some other quotes
I highly recommend Arkana Solar for all your solar requirements.
anthony duggan
Our daughter put us on to 1KOMMA5 and we are very happy with the company as a whole form the sit down with the sales person and the process of getting the job done would recommend
Diane Padbury
Matt and Sam have just left having installed my new solar system. Not only were they polite and extremely clean workmen but they did work l was expecting to have to do myself ie contacting energex re disconnection of controlled load meter. They also hooked up the new system to the aging current system l have so both systems get monitored and l can see how much energy lm producing. Couldn’t be happier. Arkana made the whole process very simple and the work was completed almost immediately. Thankyou very much.
Helen Owen
We were given a quote by this company. It took a deposit and then changed the nature of the product initially offered. They quoted from a google map of our location, roof and solar panels. We were concerned that the solar panels weren’t up to performing as needed for the battery in question but they weren’t prepared to come on site to assess the situation. When we informed them we couldn’t go ahead not knowing if our system was suitable they refused to return our deposit.
Warwick Ward
In May 2024 we made a big mistake, installed 6.6kw system from another Solar Company, which we were told could be connected to batteries at a later stage. We found out later the inverter was a grid meter only & was not suitable for batteries.
We considered installing batteries. This would entail buying another inverter plus batteries.
Sam from ARKANA was very honest & advised our options. We thanked him for his time as it was not economical for us to install at our age.
Thanks again Sam , should things change we ,might be back.
Raymond Johnston
Arkana has been a tremendous company to deal with from start to finish. Nothing was ever a problem , the workman are very courteous and professional so I am happy to give them this rating.
Sara Conlan
UPDATE
Solar replaced within 2 weeks .. technician was wonderful
No word from anyone about reimbursement
Even after email
After months of getting my solar sorted
Many emails with no replies even been told sun boost were going to be contacted 2 weeks ago and then I found this this afternoon
Some needs to contact me immediately I have spent thousands of dollars and this system has cause more drama then it’s worth I will be contacting ACCC
Adam Gordon
What a positive experience from the initial conversation to start our solar journey to the end on installation day.
The sales and support staff were knowledgeable and helpful, and the process was smooth and efficient. The installation team followed through and were considered in relation to the house amenities and undertook the installation in a professional manner providing a quality installation.
Joanne Singh (Jo)
Fantastic team all-around!!!
From our initial chat with Martin (sales), the install guys and even the admin team…we cannot fault any of them.
They are all friendly and knowledgeable whilst not being excessively pushy with the sale.
Thanks guys!
Highly recommended 🌟🌟🌟🌟
Padma
Great value for the money, excellent customer services, quick and efficient. Could not recommend more.
romina campisi
Recently I had solar panels installed from ARKANA ENERGY SOLAR. The process from start to finish was flawless and they kept me informed all the way. The price was really good and the installer was fantastic. His name is Luke. He not only did a really good job, but was very clean, he made sure that the cables were not ruining the look /facade of my property and his job was spotless. Not a mark on the walls, not a piece of rubbish or dirt to be found. I had a lot of contractors doing
jobs around my house, but no one was as good and clean as Luke. I would recommend ARKANA ENERGY SOLAR to everyone. Thank you so much guys for a job well done.
Mark Warren
We have found this extremely easy from getting quote to installation and also the on going support has been amazing cant recommend Arkana enough .