Our Code of Conduct

Trustworthy. Transparent. Safe.

At GoSolarQuotes.com.au, we’re committed to raising the bar for how solar quotes and installations are handled in Australia. Whether you’re researching solar panels, comparing installer quotes, or ready to go solar, you deserve clear communication, ethical service, and safe, professional installations.

Our Code of Conduct outlines the core principles we expect from all installers, designers, and service providers who appear on our platform. This code is based on guidelines from Solar Accreditation Australia (SAA) and reflects our broader commitment to consumer protection and energy excellence.

1. Professionalism and Integrity

We hold our network of solar professionals to the highest ethical standards. Every installer or designer featured on GoSolarQuotes.com.au is expected to:

  • Act honestly and fairly in all customer interactions
  • Provide truthful, clear, and complete information about products, performance, and pricing
  • Avoid aggressive sales tactics, misinformation, or exaggerated claims
  • Respond promptly and respectfully to questions, feedback, or concerns

Professionalism isn’t optional — it’s a requirement.

2. Accreditation and Licensing

Every installer must be fully qualified and legally allowed to carry out solar and battery work in Australia.

That means:

  • Holding active SAA accreditation or equivalent recognition
  • Maintaining all relevant electrical and contractor licenses in their state or territory
  • Only undertaking work that falls within the scope of their training and accreditation

We verify the status of each provider before they appear in your quote comparisons.

3. Compliance with Australian Standards

Your solar system should be installed to last — safely and efficiently. We require strict adherence to current industry regulations and Australian Standards, including:

  • AS/NZS 5033 – Installation of photovoltaic (PV) arrays
  • AS/NZS 4777 – Grid connection of energy systems via inverters
  • AS/NZS 5139 – Safety of battery energy storage systems
  • AS/NZS 3000 – Wiring rules
  • All state-based WHS (Workplace Health & Safety) laws

     

Installers must also follow relevant guidelines from the Clean Energy Council (CEC) and Australian Consumer Law.

4. Safety On-Site

Safety matters — for you, your family, and the workers on your roof.
We require all installers to:
  • Follow proper work-at-heights safety procedures
  • Use appropriate personal protective equipment (PPE)
  • Ensure electrical isolation and lockout procedures are in place
  • Leave every site clean, safe, and damage-free
  • Offer to repair or compensate for any accidental property damage
Installers must comply with local OHS regulations and any special requirements for battery installations or high-voltage systems.

5. Transparency and Clear Communication

Solar can feel complicated — but your quote and installation process shouldn’t be.
That’s why we require all providers to:

  • Explain the true cost of your solar system, including any rebates or hidden fees
  • Provide accurate performance expectations, warranties, and after-sales service details
  • Be responsive during the quoting, installation, and post-installation phases
  • Offer written documentation of all work completed and warranties issued

We encourage every customer to ask questions, and expect installers to answer clearly and helpfully.

6. Record Keeping and Accountability

We expect solar providers to:

  • Keep detailed records of all installations, inspections, and maintenance
  • Be ready to provide those records if requested by the customer or regulator
  • Report any breaches of standards or regulations to the appropriate authority

This ensures compliance and protects both the customer and installer.

7. Privacy and Confidentiality

Customer trust is built on data protection and respect for privacy. All solar installers on our platform must:

  • Keep your personal details confidential and secure
  • Never share or sell your data to third parties without explicit consent
  • Handle all customer information in compliance with Australian privacy laws

     

You control how your data is used — and we make sure it stays that way.

8. Ethics and Misconduct

We actively monitor for breaches of ethical or professional conduct. We will remove, report, or flag any installer who:

  • Misrepresents their qualifications or experience
  • Fails to meet installation or safety standards
  • Receives excessive unresolved complaints
  • Engages in dishonest, misleading, or unlawful conduct
  • Doesn’t maintain insurance or accreditation

Installers who violate this Code may be suspended or permanently removed from our platform.

9. Continuous Learning and Development

Solar technology is evolving fast, and so are the standards. All installers are expected to:
  • Stay up to date with industry changes and emerging technologies
  • Complete ongoing training in line with CEC and SAA guidelines
  • Commit to continuous professional development to improve skills, safety, and service
We believe in backing experience with education.

Our Commitment to You

We created this Code of Conduct to ensure that every quote you receive and every installer you choose through GoSolarQuotes.com.au is:

  • Licensed 
  • Accredited 
  • Ethical 
  • Safe 
  • Customer-first 

When you use GoSolarQuotes, you’re choosing a platform that prioritises quality, compliance, and trust at every step.