Ballarat Solar Panels Reviews

I had solar installed both at home & at my business premises. Jason was really helpful explaining the options & selecting those to meet home & work needs. The installations went smoothly & I’m happily enjoying a lower carbon footprint & lower electricity bills. Highly recommend their service.

Their product is excellent. Their customer service is unfortunately below satisfactory. They were great before we signed the contracts and until we paid. After they have received their money, they have been inconsistent with answering calls or returning calls. Even to book their electrician to do a pre inspection was an effort, as the only person who can book an appointment was on sick leave. Nobody else in the company was able to book that appointment. The installation team was fantastic. The office team were supposed to send us a welcome pack, with important information, which we still haven’t received. I called them to ask when we will be receiving that, they told me they are about to send it out. They weren’t able to do it earlier as the person who sends the welcome pack was on sick leave. When my husband called 5 days later to ask what’s happening they told him, they couldn’t send it out because of lockdown. It just seems that the office staff is very dysfunctional. They aren’t efficient at their job and have an excuse for everything. It’s a shame cause I generally believe in supporting local business, however sometimes it’s not the best choice.