Energus Reviews
On time, on budget, safely, with attention to quality - at a competitive price.
Description
Energus is a leading commercial solar installer in Australia, dedicated to providing advanced solar energy and battery solutions. With over 70 years of combined industry experience and operations in over 30 countries, Energus excels in solar system design and installation, ensuring the highest return on investment for businesses. Their ‘solar technology agnostic’ approach allows them to select the best panels and inverters tailored to customer needs. As a Clean Energy Council-approved retailer, Energus maintains strict installation standards and has completed major projects for notable clients such as the Sydney Olympic Park and the Australian National Maritime Museum. Their mission is to help businesses lower energy costs while improving sustainability.
Services
Gallery
Energus Reviews 15 reviews
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Contact us
- suite 901 level 9/153 Walker St, North Sydney NSW 2060, Australia
- 1300 090 187
- Website
- ABN: 81 168 985 288
Lorraine Wilson
We chose Energus to install a commercial solar system on our farm in 2016. We were impressed by their installation service and all went well until April 19 this year when we realised, after receiving a much larger electricity account than expected that the system was not working as it should be. We contacted the company and were asked to supply photos etc which we did advising that our knowledge of solar technology was extremely limited. We just wanted technical advice…..and this is where it became extremely challenging and frustrating. There has been numerous emails, phone calls, etc since then and finally we paid for an Energus technician to visit, which we would have been happy to do in April given the opportunity. The technician visited mid July and advised it was an inverter issue. We expected to hear from Energus about a replacement reasonably soon after but a follow up email on July 28 has still not been answered. Please Energus, we are now out of pocket around $12,000 and cannot afford to have another electricity account like the last two. We know you can be a reliable company and we want to see that same quality installation service in your after sales service. Wyuna Farms, Kulnura.
In the past couple of weeks Energus have demonstrated a huge improvement in attending to our inverter problem and it would appear that we will be able to report in the very near future that a very satisfactory result has been completed.
Gail Harris
After great sales and installation 4 years ago, we have a
problem with our inverter since April this year (2023) and you still have not assisted us to fix the problem. Energus You have placed the blame on Fronius who have tried to assist us and have said that it could possibly be a loose wire which they say is the installers responsibility to investigate and fix. Shame on your after sales service which is non existent. Several calls and emails later and we are still waiting for support.
Shaun Fletcher
After great sales service and initial installation, we discovered that there was a problem with our system. I first contacted Energus to resolve this issue on 16 December. It is now 10 May and after 5+ phonecalls and multiple emails, nothing has been done to help me (despite multiple promises).
I would not normally leave such a negative review, but after 5 months, I’ve had enough.
Avoid this company if you’re hoping for any after sales customer service.
Yu Fisher
We spent nearly 20k bought sonnen battery and 5.1kw solar panels from Energus in Jan 2019, since last year battery kept offline and failed to be reconnected, now battery always kept auto off in past one month. Recently sent repair/replace request to them many times, but still no one follow up, no one response us, one look after us, what a poor customer service! Strongly not advise! Better stay away and be careful !
Andrew Healy
Don’t expect any after sales service. I’ve emailed four people and not one has responded. I’ve also phoned twice and there’s been no follow through.