Description
Grand Group Australia is a leading provider of solar energy solutions, committed to helping Australian households and businesses reduce energy costs and promote sustainability. With over a decade of experience, the company prides itself on using top-quality solar panels and employing highly qualified installers to ensure the best results. Australian-owned and operated, Grand Group prioritizes local support, maintaining a call center in Sydney. They consistently rank among the top 10 solar installers in Australia, known for their customer-focused approach and dedication to educating clients on maximizing solar investments. Grand Group’s mission is to provide long-term energy savings while contributing to a greener future.
Services
Battery Storage
Commercial Solar
Residential Solar
Gallery
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Grand Group Australia Reviews 15 reviews
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Contact us
- 4/142 James Ruse Dr, Parramatta NSW 2150, Australia
- 1800 961 712
- Website
- ABN: 91 164 315 575
Lucy Night
I don’t know how the hell you got my phone number, and know my name, but don’t call me.
Wechat Account
FANTASTIC customer service until you have issues or request for warranty repair.
I hope this review is informative and serves as a reference for our ongoing negotiation for a resolution with this company.
EYE OF THE STORM
We reported an issue with the system in Dec. As mentioned, we cant fault the initial friendly consultation with a sales representative regarding the potential causes. The sales rep decided the best strategy was to directly reach out to the manufacturer for the inverter and battery (?shouldnt that be her job?). Reluctantly, we followed her strategy to contact the technical support team for the inverter for a process of elimination, checking off various potential faults even though it was already established the battery is faulty. The process was painless helped by an obliging and knowledgeable team.
I shared my report with the same salesperson, she was equally disappointed that there was no resolution. She promised to follow up with the battery manufacturer and copied us into her email conversations with the battery manufacturer & generated countless work orders/requests for a site visit to vet the faulty battery. We waited for a response from the battery manufacturer based on grandgroupaus salesperson’s optimism. Weeks quickly turned into months.
ADJUSTING EXPECTATIONS AND AFFIRMATIVE ACTION REQUIRED
We understand that there would be inevitable delays as a result from the festive season (XMAS/NY and Chinese New year) and their suppliers are based in China. However, it is frustrating when the company that sold you a product does not stand behind its product catalogue. I hope they can make good, remove our battery to get a refund from a questionable manufacturer and replace our battery with similar from a reputable manufacturer.
PS I am dealing with a fairly reactive company sales representative in NSW until recently.
Please dont let your local (state) rep abscond from her responsibilities.
Wang Sherine
Very professional and efficient
Happy with the service and the whole experience
After sale customer service is also great
James Gilchrist
Worst company to deal with. Lies by sales person that it would cost the same as we were paying in energy to pay off each month, we are paying off the system and still paying massive energy bills. Regret ever doing this. Dont even deserve 1 star but cant post without it.
Laura Rizk
I recently had my solar installed by Grand Group, their work was very professional, quick and friendly to deal with.