Solar Emporium Reviews
A Sustainable Home Starts From The Roof Down
Description
Solar Emporium is a leading solar retailer specializing in residential solar solutions in New South Wales and Victoria, Australia. With over 48,000 satisfied customers, the company prioritizes quality and customer satisfaction over sheer volume. Solar Emporium is known for its customer-centric approach, offering personalized service to understand and meet individual energy needs. All installations are carried out by CEC-accredited professionals, ensuring top-notch quality and safety. The company is committed to sustainability, aiming to help Australia achieve net-zero emissions by 2050 through innovative and cost-effective renewable energy solutions. Additionally, Solar Emporium offers interest-free financing options, making solar energy accessible and affordable for everyone.
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Solar Emporium Reviews 1 review
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Dennis Yildirim
Beware of This Company! They Are Scammers – Avoid at All Costs!
I made the mistake of trusting this company and paid a deposit of $697.00 on 29th November 2024 for solar panels. After applying for a solar panel loan (approved within a week), I also applied for a solar battery loan, which was approved on 6th January 2025. Everything seemed to be progressing well, but that’s where the nightmare began.
Since then, they have done nothing but delay and frustrate me with endless excuses. “We can’t see the loan approval,” “It’s been transferred to the installation team,” and other nonsense excuses have been their responses for weeks. Despite providing over 50 photos and 2 video files on three different occasions to help with the process, they have stalled and failed to deliver.
Fast forward to 20th January 2025—after over 14 days of silence—they had the audacity to demand an additional $700 for a scissor lift, claiming it’s essential for the installation. This is after they’ve had every opportunity to assess the site properly.
Here’s the kicker: They’re now refusing to install the system entirely! They claim they can’t do the job, despite all the evidence and preparation provided. When I asked for a refund of my deposit, they told me they can’t issue one because it’s been more than 2 months since payment—an absolutely ridiculous and unethical policy.
I even recorded their phone conversations to document the lies they’ve been telling me, yet they continue to avoid responsibility.
This company is a complete scam. They take your money, string you along with excuses, and then refuse to either deliver the service or issue a refund. It’s outrageous that companies like this are allowed to operate.
I’m filing a formal complaint with consumer protection authorities and will pursue this matter to ensure they are held accountable for their actions.
If you value your hard-earned money, do NOT buy anything from this company. Warn your friends, family, and anyone in your network to avoid them as well.
Let’s make it clear that this type of behavior won’t fly in Australia.