Solar Naturally Reviews
Working toward a cleaner future
Description
Solar Naturally, founded in 2008 in Perth, Western Australia, is a global leader in renewable energy solutions, operating across six countries. The company is dedicated to promoting a cleaner future by offering high-quality, affordable solar energy systems for both residential and commercial clients. With over 60,000 installations worldwide and a team of 140 professionals, including engineers, electricians, and technicians, Solar Naturally ensures top-tier service and reliable installations. The company works closely with local businesses and communities, including supermarkets and service stations, to reduce energy costs and environmental impact. Solar Naturally’s vision focuses on educating and helping the world adopt sustainable energy practices for a better future.
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Door knocking.
Started in February when first door knocker came, i agreed to speak with someone who does a house visit to discuss.
Too expensive in my opinion and only allowed to use a payment loan program which has interest also.
Seems scammy to me.
Once again door knocker in September. This time he rang the doorbell and knocked twice and then came back a few minutes later and did the same thing. Very pushy and irritating. I asked him not to pressure me into opening my door aswell as my child being asleep. Like seriously. Ridiculous. I told him twice I am not interested.
I called the reception to advise them of this and she told me to email the feedback/complaint. So I had to repeat myself for the 3rd time via email.. which was ignored.
Once again have a door knocker in Dec. Who came back twice. After I have said I am not interested previously. Aka: leave me alone.
The knocker said “any reason why you want to keep getting exploited by Synergy”. 🤨
And also questioning my decision to decline solar naturally.
He also said “oh there’s a 1,000 other companies, are you sure it was us knocking?”…. basically gaslighting me… yes. I. Am. Sure. No other company has bothered me for solar panels. Only solar naturally.
Questioning me…saying “any rational reason you don’t want to save money”….. excuse me! So rude…
No means NO!
I was polite before but now I’m leaving this review.
Jung Lay
Amazing service with prompt and timely service. Gary and his partners were very friendly and responsible – very satisfied.
maliheh ghani
Very friendly young fellows installed my panel very quick and cleaned all the debris, happy with their job
Hayley Bamford
( EDIT… all is installed now and in good working order, we have had no dramas since)
Be careful with this company. Alot of empty promises so far. Had everything installed a month ago and things still aren’t up and running. The only good thing we’re The blokes who did the hard work and installed the panels. Communication is poor otherwise. Happy to be contacted about the reveiw.
Jham John Distor
They installed our solar panels pretty quick and they know what they’re doing. No issues or faults with the solar monitoring at this stage. Definitely recommended 👍👌
Mic Ovens
Professional, on time, friendly
Tony Zhao
Great service and they even cleaned up after themselves !
Kerry Williams
awesome team who installed the panels. cleaned up, very polite and efficient. thank you
Gabriel Beliti
Quick and professional
Sheila Gasson
The installation team were polite, efficient and the install was over before we knew it! Great service.
Wayne M
Prompt and efficient installation and setup. Thx
Jeff Jensen
Solar Naturally supplied and installed our 2kw system a number of years ago and recently we had some roof works done where the panels had to be removed then reinstalled. Bianca is an absolute gem to deal with, and Kai in the field team tops the chart in professionalism and friendly service.
In the three years we’ve had the system, it’s paid for itself in energy savings by using major appliances during the day. And of course using Air Conditioning is a minimal expense due to the panels supplying the energy used. You don’t make money by distribution buyback, that’s not how it works!
Thoroughly recommend this company.
Bevan Jackson
Hassle free installation, great service, everything was taken care of no problems, happy that I choose solar Naturally.
Damien King
Quick and easy with no stress!
Carmel Summers
This is the second house I have used Solar Naturally. The installers were very efficient, courteous and polite. Highly recommend this company.
Robert Elms
They did a wonderful job, would recommend them to others.
Traicy Laing
Very professional, on time. Nice and tidy. Very courteous.
Chloe Stearn
Had our solar panels installed last month! The guys at solar naturally were amazing! Great communication and efficient with their work!
Thanks guys 🙂
Pierre-Charles Morel
Already started saving money and the workers were there for 2hours and got the job done and everything installed. Thanks for the good work.
Libby Dalglish
Solar Naturally installers were great. All accomodations were made for a difficult install with our high pitched roof and installing the controller box in the carport away from the weather. We were happy that they could work around our busy work schedules. All work was completed professionally and promptly.
Mo Mo Dun
Everything is good. Guys are polite and organised.
james doman
I would highly recommend going elsewhere. I have a solar panel and battery system through Solar Naturally and state that once you have paid, customer service goes out the window.
On installation of my battery it wasn’t installed properly. I had to get them back to wire up properly with its UPS function. Now I am wanting to upgrade the battery. Technicians attend and aren’t able to upgrade as there is a cross threaded screw. I was told i would get a call that afternoon to let me know what’s happening and I get nothing.
On top of that I receive an invoice that afternoon for the outstanding amount payable that day!
I contact the sales rep who then promises I will get a call back the following day, no callback received. I call in the afternoon and am told I will be called back shortly. 2 hours later no call back. When I call back I get told the person I need to speak to has gone home.
Now waiting for a 4th promised call back!, needless to say i am not confident.
If the system was installed by the i would go elsewhere and i recommend you do to.
Another saga to this sad state of affairs today. I am contacted by a staff member who asks me to call back. I call back 3 times being told a message will be passed on but I never receive a call back. I finally call back only to be told he has gone home for the day never once doing me the common courtesy of calling me back. I am beyond disgusted with the conduct of staff at this company
Wednesday 04/10/23 I receive this email:
“As mentioned, I’d like to confirm that our electrician will be returning to your residence on Monday the 9th October to install the upgrade for your battery.”
Come Monday 09/10/23 nobody turns up. No email, no call, no text. I finally get a call at 1220pm saying that parts aren’t available and nobody is coming. Why commit to a date when you dont even have the parts and then not even the common courtesy to make contact first thing to advise you’re not coming. Now i have to wait until the 20th to hopefully get this sorted
16/09/2024
So the latest debacle. On the 1st of September the battery system failed. I contacted solar naturally who had a technician come out on the 4th. Apparently the inverter has failed and needs to be replaced which has to be ordered as they have no spare parts in stock.
After over a week I had no contact. I called and as usual was unable to talk to the service staff. It seems if you want to talk to sales staff they are available 24/7 but everyone else knocks off by 3.
I was promised a call back and to date i havent had one. I have had a couple of very short emails saying they are waiting for parts to arrive, no eta given.
I get an email stating they will try and get an eta by the end of today but believe it or not, I heard nothing.
Customer service is not something this company does at all. The system remain inoperative and is literally costing me money.
***UPDATE 29/09/2024***
The battery system has now been dead for a month. I have not received a single phone call from anyone at Solar Naturally since my initial call despite being told I would be called.
It has been 9 days since my last email to Solar Naturally which has been ignored. If I didn’t know better, I would swear they have gone bankrupt and fled the country.
Apparently a part has been shipped which had an expected delivery date of 27/9/24 which has not turned up.
Everyday this system is inoperable it is costing me money. Please read this entire review and seriously reconsider ever installing one of these system.
***UPDATE***
Tuesday 1st September
Solar Naturally technician attends informing me that the original person dealing with my complaint has gone on annual leave and nothing was handed over, no surprise there.
Inverter changed and setup. Battery charged to 100% during peak period but at least it charged.
Battery does not discharge so is not working at all. I am told that an original cable installed wasn’t long enough and a dodgy patch was made to extend it instead of getting the proper cable.
KURT HEINZ
Very quick ,completed and no problems ,thanks so much
Chris Vorster
Good installation. The team contacted me to confirm if there were any uncertainties to ensure they install as per my expectations.
Rick Wood
Great install, came on time and were quick! Really happy with the quality of work received.
shanvil SPECtrum
Very professionally done and nice to talk to. No mess left behind.
jordan wilson
I recently had an installation done by Solar Naturally, and while there were some positives, there were also significant issues that need addressing.
Firstly, I must commend the salesperson for being exceptionally good at his job. He was knowledgeable, friendly, and genuinely seemed to care about my needs, which made the decision-making process much easier.
However, the installation experience was not as smooth. Unfortunately, the installers left a hole in my roof, which caused water to leak through during a storm. This resulted in noticeable water damage marks on my bathroom ceiling, which is quite concerning.
Additionally, I called to inquire about my bill, as it didn’t seem to save me as much money as I had expected. I was disappointed to find that their 24/7 call center didn’t have anyone available to answer my questions at 3 PM on a Wednesday. This lack of accessibility was frustrating and added to my concerns.
Resolving the installation issue took a bit more back and forth than I would have preferred. Thankfully, Bianca, who handled my case, was just as competent as the salesperson. Her professionalism and dedication ensured that the problem was eventually fixed, which I appreciate.
Given the quality of service from both the salesperson and Bianca, I genuinely wanted to give Solar Naturally an extra star. However, due to the significant inconvenience caused by the installation mishap and the lack of timely support regarding my billing questions, I can’t overlook those issues. I hope future experiences will be smoother, as I believe they have the potential to provide excellent service.
Ruan van der Merwe
The installers did a good job professional and friendly. However the system is grossly overpriced. I should have done more research. I suggest people shop around same system can be installed much cheaper. Dont be forced into making a decision on the day at the initial meeting. If you do please note there is a cooling off period where you can still cancel. I did not see the cooling off period until it was to late, otherwise I would not have had the system installed. Be sure to ask what make of inverter and solar panels are being installed at the initial meeting and price it independently, you’ll see what I mean. Lesson learnt the hard way.
Tia Jones
The guys who installed my panels were very professional and left the garage and area clean. Listened to instructions of what to do when finished as I was not home during installation. Was very pleased with everything.
Chloe Morrell
Sales person that door knocked was amazing,
Person that confirmed our home booking was lovely,
The person that came to do our home visit was really friendly and nice until we started asking questions which we were within our rights too, i said we will have a think and a talk about it and let you know, this person then immediately their mood changed and they packed up their stuff and left the house without giving us a number or allowing us to think about our discussion.
We were going to sign up until the persons mood changed on us and they stormed out of the house without leaving us any contact details to even sign up???